Category Archives: Leadership

Employee meeting

The challenges of feedback

I remember the first time I got feedback on a piece of writing at work – there was so much red ink on that sheet of A4 my initial thought was: ‘oh no, there’s so much wrong with it.’ At […]

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empowerment psychological safety

Psychological safety and empowerment: a better match than tea and biscuits

When it comes to keeping employees happy and engaged, the need to feel psychologically safe is a big one, on a level with fair wages, the staff Christmas party, or lunch. Here at K&B, we’ve always believed that everyone, from […]

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Why leaders need coaches

Leaders can cast long shadows. Here at K&B we often see a strong correlation between how engaged employees are and their relationship with their line managers and senior leaders. Where trust in leaders is low, lower engagement scores tend to […]

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Illuminated letter sign saying Hype

Six things that coaching isn’t

Freighted with “Hey, make like an ice unicorn, be horny for life but be chilled,” self-help baggage, the business coach can meet with a lot of scepticism. Vast crowds of unqualified practitioners simply slapping a ‘coach’ tag on their blog […]

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The characteristics of great leadership

In our work across a range of businesses, we’ve seen the powerful effect of great leadership. When leaders create a positive culture of trust and empowerment, employees are more likely to be invested in the organisation’s strategy, future and values. […]

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The politics of presenteeism

UK employees are taking fewer sick days than ever before. Last week, the Office for National Statistics (ONS) broke the news that an estimated 137m working days were lost in 2016 – equivalent to 4.3 days per worker. In 1993, […]

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The sense of an ending

The business world loves a launch. Every freshly appointed CEO wants to get started by starting something. And many leaders have a sophisticated understanding of how to begin their reign with a crafted, credible, down-to-earth organisational narrative that draws employees […]

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Goodwill is not just for Christmas: it’s time to stand up to hate

This is a year that will undoubtedly go down in the history books. A little over a week ago, a man who preaches hate – hate for women, hate for Mexicans, hate for Muslims, hate for ‘the other’ – was […]

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Stick or twist: the new leader gamble

While the rest of the rugby world enjoys the knock-out stages of Rugby World Cup 2015, enthusiasm in England – the host nation for the tournament, lest we forget – has plummeted, following the national side’s premature exit from the […]

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Are miserable employees good for Amazon’s business?

Almost everyone, including the critics, has granted that Amazon’s culture – as depicted by the recent New York Times exposé – provides the company with an edge at least for the time being. Amazon’s defenders have gone on the offensive. They […]

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Beyond the business clichés – Does power really corrupt?

In the post-crisis world, we’ve grown used to faulting the apparent unscrupulousness of the top brass in banking. Saying that ‘power corrupts’ is like saying that ‘the sky is blue’ – it’s taken to be a fact. But to what […]

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Transformational leadership

‘Being able to identify where change is needed and having the vision and skill to make that happen.’ Steve Jobs. Transformational. Nelson Mandela. Not a business leader, but totally transformational. Warren Buffet. Transformational… It’s no wonder that this is an […]

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Are you ready for the post-election hangover?

After weeks of bingeing on seductive election promises, vitriolic party attacks, and political analyses, we shouldn’t be surprised if many offices experience the effects of a collective hangover on Friday. More than one desk is likely to be found empty […]

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What’s new in team meetings? The latest ideas to love or hate…

Team meetings are a stalwart of employee engagement activity – and rightly so. Our research, involving millions of employees across several continents, has consistently shown that people prefer to hear and discuss news, solve problems and plan with their colleagues […]

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Storytelling: an essential part of being human

Jonathan Gottschall, a distinguished research fellow in the English Department at Washington and Jefferson College, wrote an article on The Edge a few months ago that really got us thinking. In it, he argued that people live their lives inside […]

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